Terms and Conditions

Terms and conditions

1.     Overview

Welcome to Tiny Human, T/A Find Your Power Project. By accessing or using our website and services, you agree to be bound by the following terms and conditions. Please read them carefully. If you do not agree to these terms, you may not access or use our services.

2.     Ordering process

-        Customisation: As all of our products are made-to-order based on your specifications, please double check all personalisation details before placing your order. Sizing charts are available on each product page; please check these carefully before ordering. Where colours can be pre-selected, please ensure you have selected the correct ones, and when these are required via email please check you have requested the correct colours. Name spellings (where relevant) will be used as per your email, please ensure that all names are spelled correctly.

-        Order confirmation: After placing an order, you will receive an email confirming the order details. If you need to make any changes, please contact us within 24 hours.

-        Artwork proof: Where a proof is required, this will be sent across to the contact email provided. Please check this carefully because once this has been accepted, no further changes will be accepted.

-        Lead time: This varies from product to product and is advised on each individual page, but orders typically require 3-4 weeks to complete. Please allow additional time for shipping.

3.     Payment terms

-        Payment methods: Vis Shopify’s payment system, we accept payments via Apple Pay, Klarna, Google Pay, Visa, MasterCard, American Express, Discover, Diner’s Club, Maestro, Union Pay and Shop Pay.

-        Pricing: All prices listed on our website are in GBP and are subject to change at any time. Prices do not include shipping costs, which will be calculated during checkout.

-        Security: We use Shopify’s secure payment gateways to protect your personal information. We do not store payment information on our servers. 

4.     Shipping and delivery

-        Shipping time: We use Evri for delivery and will send all orders via their standard service (typically 2-4 working days). 

-        Shipping costs: Shipping costs will be calculated at checkout based on the weight of your order.

-        International shipping: This is not available. We only ship within the UK.

5.     Returns and exchanges

-        Custom orders: Due to the personalised nature of our products, we do not accept returns or exchanges on custom orders, except in cases of defect or error on our part. 

-        Defects and errors: If there is an error with your order or a defect with the product, please contact within 2 working days of receiving it. We will either correct the issue or offer a replacement. If there is a spelling or colour error, if a visual proof was approved with these visible, this voids any refund or replacement. Please see section 6 for further details on colour variations.

-        Non-customised items: For non-customised items, returns may be accepted if the item is unused and in its original packaging. Return shipping fees are the customer’s responsibility.

Please refer to the Refund Policy for full details.

6.     Product quality and colour variations

-        Colour and design variations: Due to variations in monitor displays and materials, slight colour differences may occur. We strive to represent our products accurately but cannot guarantee exact matches. 

-        Sizing: It is the customer’s responsibility to check the provided size charts. We cannot be held liable for items that do not fit as expected.

7.     Intellectual property

-        All designs, logos and images displayed on our website are the property of Tiny Human T/A Find Your Power Project and may not be used or reproduced without our prior written consent.

8.     Privacy Policy

-        Please refer to our Privacy Policy for information on how we collect, use and protect your personal data.

9.     Limitation of liability

-        Tiny Human T/A Find Your Power Project is not liable for any indirect, special, or consequential damages arising from your use of our website or products, including but limited to loss of profits, data or goodwill.

10.   Governing Law

-        These terms and conditions are governed by the last of the United Kingdom, and any disputes will be subject to the jurisdiction of the courts in Surrey.

11.   Changes to terms

-        We reserve the right to update these terms and conditions at any time. Changes will be posted on this page and your continued use of the site will signify your acceptance of any updates.

12.   Contact information 

-        If you have any concerns or questions about these terms, please contact us at findyourpowerproject@outlook.com